Shipping policy
Processing Time
All Sugar Works products are handcrafted and made to order. Our current processing time is 4–6 weeks before shipment unless otherwise stated.
Processing time begins after your order is placed and does not include shipping transit time.
During high-volume periods, processing times may extend slightly. We appreciate your patience while your order is carefully prepared.
Shipping Time
Once shipped, delivery time depends on the carrier and your location. Typical delivery estimates:
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U.S. Orders: 2–5 business days after shipment
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International Orders: 7–21 business days after shipment
Shipping times are estimates and not guaranteed.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with tracking information once your order has shipped.
Please allow 24–48 hours for tracking to update.
Lost or Stolen Packages
Sugar Works is not responsible for packages once they have been shipped.
If your package is marked delivered but cannot be located, please:
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Check around your delivery location
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Contact your local post office
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File a claim with the carrier
We are unable to replace or refund orders marked as delivered.
Incorrect Address
Customers are responsible for entering the correct shipping address at checkout.
Orders shipped to an incorrect address cannot be refunded or replaced.
If an order is returned due to incorrect address, the customer is responsible for reshipping costs.
Damaged or Leaking Packages
If your package arrives damaged or leaking, please email us within 48 hours of delivery with clear photos of:
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The damaged product
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Packaging
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Shipping box
Approved cases may receive a replacement at our discretion.
International Customers
Customers are responsible for any customs duties, taxes, or import fees required by their country.
Sugar Works is not responsible for customs delays.